With us, you can book your trip without any worries or risks and look forward to your next cycling holiday.
Should a travel warning be issued for your destination at the time of travel or should it not be possible to leave your home country due to current circumstances, you can cancel or rebook your trip free of charge.
In the event of a Corona-related cancellation of your trip, you will of course be refunded any payments you have already made. Your payments are fully secured by our insurance certificate.
When taking out your travel insurance, we recommend that you make sure that it also includes cover with regard to Covid-19.
You can conveniently book your travel cover online with our partner HanseMerkur:
Our local staff always ensure that you feel comfortable, safe and in good hands on our tours.
In addition, detailed safety and hygiene concepts are strictly adhered to by us as well as by all hotels and partners.
All participants undertake to comply with the state-imposed vaccination or convalescent status (currently 2G rule) in order to be able to take part in our trips.
Unfortunately, unvaccinated and/or unhealed persons cannot participate in our tours until further notice.
As the governmental regulations are constantly changing, our clients are requested to inform themselves about the respective regulations in good time prior to departure and are responsible for checking and complying with the current Corona travel regulations at the time of travel.
We expressly point out that any travel interruption or cancellation as a result of non-observance of government regulations will be at the expense of the customer. Possible additional costs due to, for example, flight or hotel rebooking, train tickets or taxi costs will also not be borne.
Gibt es Fragen zu unseren aktuellen Reiseinfos, insbesondere aufgrund der aktuellen Gegebenheiten?
Kontaktieren Sie uns gerne!
Wir beraten Sie rund um Ihre nächste Aktivreise und sind Ihnen bei Ihrer Planung behilflich.
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We at Rückwind are a perfectly coordinated team, which has always remained available by phone and email even in challenging times for guests and interested parties. This will continue to be the case in the future. No matter working from home or in the community office with all the applicable hygienie rules, we will be at your service during office hours: Mon – Fri from 08:00 a.m. – 05.00 p.m.
Cancellation of your holiday is possible at any time. However, since tour operators already provide various services before the start of the trip, they can demand a cancellation payment in the event of a cancellation. This right granted by law is also part of our general terms and conditions. However, if the performance of the package tour is significantly impaired at the holiday destination or in the immediate vicinity due to unavoidable, extraordinary circumstances, you may cancel the tour free of charge.
In the event of an official travel warning - for example, due to the Corona pandemic - the likelihood of your trip to the region being cancelled is high. You can then have the travel price refunded. Alternatively, rebookings or vouchers are possible.
If you have the right to free cancellation, you can choose whether you opt for a travel price refund or a voucher. You do not have to accept a voucher offered by the organizer.
Rückenwind cooperates with the insurer Hanse Merkur for travel insurance. In principle, we think it makes sense to take out insurance. It applies, for example, if you cannot take a trip for reasons such as illness. But beware: In the event of a crisis in the holiday country, travel cancellation insurance does NOT pay. In the event of such a crisis, take advantage of our all-round security package and rebook your Rückenwind original trip free of charge up to four weeks before departure.
Our team will be happy to assist you: Contact
Our partner Hanse Merkur has developed a Corona supplementary protection.
- Information on Corona Protection
- Service Description Corona Protection
- Insurance Conditions for Travel Insurance
With our carefree package protection package, you can rebook your Rückenwind original trip free of charge up to 4 weeks before arrival. We will be happy to advise you!
Since the rules for dealing with the pandemic are constantly changing, we are unable to provide any general information on this page. Information about current regulations and entry conditions of your holiday country can be found on the website of the European Union. In addition, our partner hotels are often good regional contact persons for the respective trip, as the rules sometimes differ in the different regions of a country (Germany: States). Information about your booking can be found here with us!
Transferring your trip to another person is possible. For this, the change of booking must be received by the organiser at the latest seven days before the start of the trip. The legal basis is Clause 651e BGB.
No, the deposit remains and is simply assigned to the new trip.
The amount paid is usually credited to your bank account within 14 days. However, we ask for your understanding that this deadline is sometimes extended somewhat due to COVID-19 measures such as working from home. However, we will process any refund as quickly as possible.
On trains, you should generally wear a mouth-nose protection and follow the given distance rules. Please also follow the instructions of the respective transport company.
Please adhere to the "General protective measures". So keep at least 1. 5 meters away from other people. Wash your hands thoroughly with soap and water at regular intervals. Sneeze into the crook of your arm or into a handkerchief, but not into your hand.
In any case, a sufficient number of mouth and nose protection masks should be included in your luggage, which you should also have with you on tours. In addition, we recommend disinfectant and/or disinfectant wipes as luggage. You will not usually need them in hotels, as they will give you other options for disinfection. Elsewhere, however, disinfectant wipes can be very useful.
And take your proof of vaccination or recovery with you! Please inform yourself in advance about the rules in force in your accommodation regarding vaccination status.
It's best to get extra familiar with the routes you'll be taking before you travel. Learn more about the restaurants on your route. Due to the pandemic, advance reservations may be necessary. For some sightseeing or city tours you currently have to reserve tickets as well.
Currently, all cabins of our ships can be occupied. But also on the ships: they must observe the minimum distance and follow the hygiene rules. The well-trained crew will help you to stay on board compliant while enjoying all the comforts of a river cruise. The hygiene concepts developed have proven themselves very well on the journeys by bike and boat in 2021
Whenever possible, we continue to provide our travelers with all relevant information about their journey during a personal meeting on site. In 2021, however, this discussion was temporarily not possible due to hygiene regulations in some countries and regions. As an alternative, there is a video with all the important information.
Please contact us as soon as possible in such a case. Together with you, we will find a good solution taking into account the current situation, the travel arrangement and the itinerary.
Of course, it is possible to break off the trip and return home early at any time. However, we would like to ask you to contact us early and inform us about your plans. Only then can we support you. Whether you are entitled to money for the services you did not use can only be decided on a case-by-case basis. It is therefore also important to inform the tour operator as early as possible about the premature termination of the trip in order to check any claims.
Costs are not covered by the tour operator for COVID-19 tests.
Typical symptoms that point to the Corona virus are fever, dry cough and fatigue that cannot be explained in any other way. If you experience such symptoms, contact the appropriate health authority (e. g. e. g. in Germany a public health department). Discuss with the authority how to proceed. If you suspect corona, please avoid contact with other people as much as possible. If possible, you should quarantine yourself prophylactically.
Our drivers, who transport your luggage, wear mouth and nose protection and use disinfectants and gloves. Everyone knows the important hygiene regulations and abide by them.
Departure times of trains or ships may change for various reasons. Therefore, please always inform yourself about the current times.
All hotels, restaurants and other establishments with which we work have drawn up comprehensive hygiene concepts and distance rules to ensure the protection of their guests. Measures usually include, for example, increased seat spacing in dining rooms
Of course, the concrete measures always vary a little, depending on the operator of the restaurant or accommodation. However, all of them are guided by the hygiene and safety regulations in force in the respective region. Often, measures include increased seat spacing and breakfast service at the table instead of a breakfast buffet. And, of course, the operators provide disinfectants.